+91 88578 53138 info@codexxa.in Pune · Bengaluru · Mumbai
NLP Services

Natural Language Processing Services

Turn text, documents, support conversations, and business language data into usable intelligence and automation.

Document Intelligence document.pdf
"The contract shall be effective from January 15, 2024 for a period of 24 months. Payment terms are Net 30..."
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Date Found
Jan 15, 2024
Duration
24 months
Terms
Net 30

80% of business data is unstructured text.
Most companies can't use it.

NLP transforms documents, conversations, and text into structured intelligence.

NLP

What Natural Language Processing Does

NLP enables computers to understand, interpret, and extract meaning from human language at scale. It transforms messy, unstructured text into structured data you can act on.

  • Read and understand documents automatically
  • Classify support tickets by topic and urgency
  • Extract key information from contracts and forms
  • Understand customer sentiment from reviews
  • Power intelligent search and chatbots
  • Analyze large volumes of text data in real-time
Challenges

Problems NLP Solves

01

Too Much Unstructured Text

Emails, tickets, documents, and reviews piling up without actionable insights.

02

Poor Search Experience

Users can't find information because keyword search doesn't understand intent.

03

Difficult Sentiment Tracking

Manually reading reviews and feedback to understand customer perception.

04

Repetitive Manual Classification

Teams spending hours categorizing tickets and documents by hand.

05

Slow Document Understanding

Contracts, invoices, and forms requiring manual review and data entry.

Capabilities

NLP Capabilities

Text Classification
Entity Extraction
Search Enhancement
Summarization
Sentiment Analysis
Intent Detection
Knowledge Retrieval
Text Generation
Use Cases

NLP in Action

Support Ticket Categorization

Automatic classification of incoming tickets into categories, priorities, and routing paths — reducing triage time by 70%.

Review Analysis

Automated sentiment and theme extraction from product reviews, identifying key drivers of satisfaction and complaints.

Document Understanding

Extract key terms, dates, amounts, and obligations from contracts, invoices, and legal documents automatically.

Search Relevance

Semantic search that understands user intent, not just keywords — improving search conversion rates significantly.

Voice/Chat Intent Detection

Understand what customers really mean from chatbot and voice interactions — enabling accurate routing and response.

Process

How We Build NLP Systems

Data Source

Collect text data

Labeling

Annotate training data

Model Pipeline

Build NLP pipeline

Review

Human quality check

Deployment

API integration

Integrations

Works With Your Stack

Salesforce HubSpot Zendesk Freshdesk WordPress Confluence SharePoint Custom APIs
Questions

Frequently Asked Questions

What kind of text data can NLP process? +

NLP can process virtually any text data: emails, support tickets, chat conversations, documents, reviews, social media posts, contracts, and more. We work with both structured text (forms, databases) and unstructured text (free-form content).

How accurate is NLP text classification? +

Our NLP models typically achieve 85-95% accuracy depending on the task, data quality, and training data volume. For critical business decisions, we implement human-in-the-loop validation to ensure quality.

Can NLP work in multiple languages? +

Yes. We support 50+ languages for core NLP tasks like classification and entity extraction. For advanced tasks like summarization or generation, we work with the most capable models for each language.

How long does an NLP project take? +

Simple NLP tasks (sentiment analysis, basic classification) take 2-4 weeks. Complex document understanding or custom NER models take 6-12 weeks. We provide detailed timelines after understanding your specific requirements.

Can you integrate NLP with our existing systems? +

Absolutely. We deploy NLP as API services that integrate with your CRM, support desk, website, or custom applications. Whether you use Salesforce, Zendesk, or internal systems, we connect NLP capabilities seamlessly.

What NLP frameworks do you use? +

We use state-of-the-art models including transformers (BERT, RoBERTa, GPT), spaCy for NER, Hugging Face for general NLP, and custom fine-tuned models. We select the right approach based on your accuracy requirements and latency constraints.

Ready to Unlock Your Text Data?

Let's build NLP solutions that turn language into actionable intelligence.

Codexxa Support

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